1. Non-Returnable & Final Sale Items

To maintain strict hygiene standards and ensure the quality of all our products, the following items are considered Final Sale and are generally ineligible for return or exchange:

• Opened or Used Products: Any product where the original packaging, seals, or security tags have been opened, removed, or tampered with.

• Customized or Installed Systems: Hair systems that have been pre-cut, colored, styled, or installed cannot be returned or exchanged.

• Personal Preference: We cannot accept returns or exchanges due to personal dissatisfaction with the hairstyle, length, or cut of the hair system, provided the item delivered matches the specifications of the original order.

2. Manufacturing Defect Policy

We stand by the quality of our products. If you receive a hair system with a verifiable manufacturing defect:

• Time Limit: You must notify us and initiate the return process within 7 calendar days of the original purchase date.

• Approval: Returns are subject to inspection and approval by the Yalla Hair Salon team to confirm the defect is manufacturing-related and not the result of misuse or poor maintenance.

3. Service Disclaimer for External Systems

• When providing services (such as repair or cleaning) on hair systems not purchased directly from Yalla Hair Salon, we cannot be held responsible for any pre-existing damage or issues that may arise during the service. This includes, but is not limited to, tearing, shrinkage, or accelerated hair loss, as we cannot guarantee the system's original quality, manufacturing, or past maintenance.

4. Return & Exchange Process

To request a return for a manufacturing defect:

1. Contact Us: Notify us immediately via phone or email at info@yallahair.ae within the 7-day period.

2. Provide Documentation: Submit your proof of purchase (receipt/invoice) and clear photographic or video evidence detailing the defect.

3. Inspection & Approval: Once we receive the product, our team will inspect it. This process typically takes 3-5 business days.

4. Resolution: If the defect is approved, we will proceed with an exchange or a full refund, based on your preference and product availability.

5. Refunds

• Refunds are only issued for approved manufacturing defects.

• Approved refunds will be processed back to the original form of payment within 5-7 business days after the product inspection is finalized. Please note that the time it takes for the funds to appear in your account is dependent on your bank or payment provider.

6. Policy Exceptions

Returns or exchanges will be automatically voided for products that exhibit:

• Evidence of being tampered with or misused.

• Damage caused by improper care, excessive heat, chemical treatments, or normal wear and tear.

• Systems returned without prior approval.

We thank you for reviewing our policy. Please feel free to contact our dedicated team for any questions or assistance you may need.