1. Non-Returnable Items

• Products in the personal care category cannot be returned or exchanged if the seal, tag, or original packaging has been opened. Installed hair systems are non-refundable and non-exchangeable for hygiene reasons.

• This policy is in place to maintain hygiene and safety standards. 

• If a product is found to have a manufacturing defect, you may request a return or exchange within 7 days of purchase.

3. Process for Returns

To request a return for a defective product:

1. Contact us via phone or email within 7 days of purchase.

2. Provide proof of purchase and details of the defect.

3. If approved, the product will be replaced or refunded as per your preference.

4. Refunds

Refunds will only be issued for defective products and will be processed within 5-7 business days after the return is approved.

5. Exceptions

• No returns or exchanges will be allowed for products that have been tampered with, damaged due to misuse, or do not qualify under the defect policy. We thank you for your understanding and cooperation in adhering to our return policy. If you have any questions, please feel free to contact our team for assistance.